Typical Customer Scorecard |
 |
Q2 2004 |
Q1 2004 |
Q4 2003 |
Q3 2003 |
Business Unit Name |
Quality |
Delivery |
Quality |
Delivery |
Quality |
Delivery |
Quality |
Delivery |
Maritime Systems & Sensors - Eagan |
See note
(3) |
100.00 |
See note
(3) |
85.00 |
See note
(3) |
100.00 |
See note
(3) |
See note
(2) |
Maritime Systems & Sensors - Moorestown |
100.00 |
100.00 |
100.00 |
99.21 |
100.00 |
100.00 |
100.00 |
100.00 |
Maritime Systems & Sensors - Syracuse |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
Rating and color scoring of quality and delivery:
|
Excellent |
Acceptable |
Conditional |
Unacceptable |
Quality |
100 |
99.9-98.0 |
97.9-95.0 |
<95 |
Delivery |
100 |
99.9-85.0 |
--- |
<85 |
(1) Quality data was not available for this Quarter.
(2) Delivery data was not available for this Quarter.
(3) Quality rating must be obtained from the business site directly. |
